Safety & standards

Letting someone into your home is a big ask. Here is exactly who comes, what they may do, and what happens if something is not right.

Who is coming?

We email you the consultant's name and company as soon as a supplier accepts your visit, and again the day before.

You are welcome to have a family member or friend with you for the whole visit.

Free cancellation or rescheduling with 24 hours' notice. Every email carries a one-tap change or cancel link.

How are consultants checked?

Suppliers confirm that each consultant holds a current national police check before they can take bookings.

What are consultants allowed to do?

The no-pressure code: demonstrate the equipment, answer your questions, pack up and leave.

Nothing to sign on the day.

No "today only" pricing.

No return visits unless you invite them.

Who handles a complaint?

Email us at any time. A person reads every message, and if a consultant pressured you the supplier receives no further bookings from us while we look into it.

Write to hello@hometrials.com.au and we reply the same business day, Monday to Saturday.

Who runs HomeTrials?

HomeTrials arranges free in-home demonstrations by independent Australian suppliers. We do not sell the products.

HomeTrials is free for households. Your booking details are shared only with the participating supplier that accepts your visit.

You can reach a person at hello@hometrials.com.au.

Trading name
HomeTrials
We reply
The same business day, Monday to Saturday
Visit hours
Home visits run Monday to Saturday, in a morning (9am to 12pm) or afternoon (1pm to 4pm) window.

The $25 card hold, in one line

$25 authorisation only. You pay $0 when you attend.

Free cancellation or rescheduling with 24 hours' notice. How the hold works

See demo times near me
SafetySee demo times near me