How a home demo works

From booking to the consultant's car pulling out of your driveway — here's exactly what happens.

A woman reading a magazine on a therapy bed with the head raised
Set up where you would actually use it. Try it for as long as you like.
Today

You request a visit online in about a minute

Enter your postcode and pick a product, then a day and a morning or afternoon window. A $25 authorisation goes on your card and you pay $0 if you attend. A receipt-style summary reaches your inbox straight away.

After you request

A participating supplier accepts your visit

Your visit is confirmed when a supplier in your area accepts it. We email you as soon as a supplier accepts your visit. Only that supplier ever receives your details.

Day before

You hear who's coming

An email names the consultant and their company and reminds you about access. Free cancellation or rescheduling with 24 hours' notice. You are welcome to have a family member or friend with you.

Visit day

Setup in your lounge room

The consultant brings the equipment in, sets it up where you'd use it, and shows you the controls. Try it as long as you like. Your hold is released once the visit is recorded.

Afterwards

Your decision, your timing

Nothing is signed on the day. If you want to go ahead, you deal directly with the company that visited. If not, that's the end of it — we'll send one email asking how the visit went.

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