Questions people ask before booking

Yes. The visit, delivery and setup cost nothing. The only thing on your card is a $25 hold that's released when the consultant arrives. HomeTrials is free for households. Your booking details are shared only with the participating supplier that accepts your visit.

Handheld massagers, massage pads that sit on your own chair or bed, full massage chairs, and therapy beds. Many people start small with a handheld or a pad and ask to see a chair or bed at the same visit.

Usually about an hour, including setup and an explanation of the controls. You're welcome to keep going if you'd like.

No. Consultants are asked to demonstrate, answer questions and leave. If anyone pushes you, tell us and they won't get another booking through us.

Please do. A family member, a friend, a neighbour — whoever you like.

Mention it in the notes when booking. Most equipment fits through standard doors and consultants handle stairs routinely.

A consultant from an approved Australian supplier. We email you the consultant's name and company as soon as a supplier accepts your visit, and again the day before. You can have someone with you.

Suppliers confirm that each consultant holds a current national police check before they can take bookings.

You can end the visit at any time; it is your home. Email us at any time. A person reads every message, and if a consultant pressured you the supplier receives no further bookings from us while we look into it. Write to hello@hometrials.com.au and we reply the same business day, Monday to Saturday.

HomeTrials arranges free in-home demonstrations by independent Australian suppliers. You can reach us at hello@hometrials.com.au.

That depends on the supplier who claims your area. Suppliers on HomeTrials sell established Australian-supported products with local warranty and service.

Your request is received as soon as you place the hold, and your visit is confirmed when a supplier accepts it. We email you as soon as a supplier accepts your visit.

Use the change-or-cancel link in your confirmation email, or reply to it. With 24 hours' notice there's no charge at all.

Yes. Enter their address and put your own phone number as the contact so we can reach you.

Some products may be eligible depending on your plan. The consultant can explain what applies — we don't give funding advice ourselves.

HomeTrials shares your booking with one participating local supplier so they can arrange your visit, and does not sell or share it beyond that — unless you separately tick the box to receive product guides, offers and updates by email, which you can unsubscribe from at any time. See our privacy policy.

Some chairs may be eligible under a participant's plan depending on their support categories, but eligibility is assessed case by case. We don't give funding advice ourselves — ask the consultant at your demo or check with your plan manager.

Warranty terms vary by supplier and product, typically covering the frame and motor separately with different lengths for each. Ask the consultant for the specific warranty and local service details during your demo, before you buy.

That depends on how often you'd use it and what you want from it — comfort and pressure preference are personal, not something a spec sheet can settle. A free in-home trial is the best way to judge fit for your own body and budget before spending anything.