Question 1

Is it really free?

Accepted Answer

Yes. The visit, delivery and setup cost nothing. The only thing on your card is a $25 hold that's released when the consultant arrives.

Question 2

What can I try?

Accepted Answer

Handheld massagers, massage pads that sit on your own chair or bed, full massage chairs, and therapy beds. Many people start small with a handheld or a pad and ask to see a chair or bed at the same visit.

Question 3

How long does it take?

Accepted Answer

Usually about an hour. Twenty minutes is setup and explanation, the rest is you trying it. You're welcome to keep going if you'd like.

Question 4

Will I be pressured to buy?

Accepted Answer

No. Consultants are asked to demonstrate, answer questions and leave. If anyone pushes you, tell us and they won't get another booking through us.

Question 5

Can I have someone with me?

Accepted Answer

Please do. A family member, a friend, a neighbour — whoever you like.

Question 6

What if I live in a unit or have stairs?

Accepted Answer

Mention it in the notes when booking. Most equipment fits through standard doors and consultants handle stairs routinely.

Question 7

Who exactly is coming to my house?

Accepted Answer

An accredited consultant from a registered Australian supplier. You'll get their name and company by email the day before.

Question 8

Are consultants checked?

Accepted Answer

Suppliers must confirm each consultant holds a current national police check before they can take bookings.

Question 9

Which brands will I see?

Accepted Answer

That depends on the supplier who claims your area. Suppliers on HomeTrials sell established Australian-supported products with local warranty and service.

Question 10

What if I need to cancel?

Accepted Answer

Use the change-or-cancel link in your confirmation email, or reply to it. With 24 hours' notice there's no charge at all.

Question 11

Can I book for a parent or relative?

Accepted Answer

Yes. Enter their address and put your own phone number as the contact so we can reach you.

Question 12

Does it work with NDIS or aged care funding?

Accepted Answer

Some products may be eligible depending on your plan. The consultant can explain what applies — we don't give funding advice ourselves.

Question 13

What do you do with my details?

Accepted Answer

They go to the one supplier who confirms your visit, and nowhere else. See our privacy policy.

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