Home demo checklist

Reviewed for accuracy, Wednesday 16 September

Short answer: Before a home demo: check your confirmation email for the consultant's name, clear the space, and note any access issues. On the day: keep your warranty and delivery questions handy — nothing needs signing just to try a product. If you buy: get warranty terms in writing and confirm delivery. If you don't: the consultant simply packs up and leaves, no obligation either way.

A day before

Check the confirmation email for the consultant's name and company
Clear the space where you'd like the product set up
Note any stairs, narrow doorways or parking instructions and reply to the email if needed
Have a family member or friend join you if you'd like a second opinion
Wear comfortable clothing — you'll want to actually sit or lie in the product

On the day

Keep a list of questions handy: warranty, service, delivery cost, cooling-off period
Remember there's nothing to sign just to try it

If you decide to buy

Ask for the warranty terms in writing, not just verbally
Confirm delivery timing and any removal of old furniture
Ask where the nearest service centre is, in case you ever need a repair

If you decide not to

That's completely fine — the consultant packs up and leaves
Let us know if anything about the visit didn't feel right

Questions people ask

What should I do the day before my home demo?

Check the confirmation email for the consultant's name and company, clear the space where you'd like the product set up, note any stairs, narrow doorways or parking instructions and reply to the email if needed, arrange for a family member or friend to join you if you'd like a second opinion, and wear comfortable clothing — you'll want to actually sit or lie in the product.

What should I have ready on the day of the demo?

Keep a list of questions handy — warranty, service, delivery cost, cooling-off period — and remember there's nothing to sign just to try the product.

What should I check if I decide to buy?

Ask for the warranty terms in writing, not just verbally, confirm delivery timing and any removal of old furniture, and ask where the nearest service centre is in case you ever need a repair.

What happens if I decide not to buy?

That's completely fine — the consultant packs up and leaves. Let HomeTrials know if anything about the visit didn't feel right.