Yes. The visit, delivery and setup cost nothing. The only thing on your card is a $25 hold that's released when the consultant arrives.

Handheld massagers, massage pads that sit on your own chair or bed, full massage chairs, and therapy beds. Many people start small with a handheld or a pad and ask to see a chair or bed at the same visit.

How long does it take?

Usually about an hour. Twenty minutes is setup and explanation, the rest is you trying it. You're welcome to keep going if you'd like.

Will I be pressured to buy?

No. Consultants are asked to demonstrate, answer questions and leave. If anyone pushes you, tell us and they won't get another booking through us.

Can I have someone with me?

Please do. A family member, a friend, a neighbour — whoever you like.

What if I live in a unit or have stairs?

Mention it in the notes when booking. Most equipment fits through standard doors and consultants handle stairs routinely.

Who exactly is coming to my house?

An accredited consultant from a registered Australian supplier. You'll get their name and company by email the day before.

Are consultants checked?

Suppliers must confirm each consultant holds a current national police check before they can take bookings.

Which brands will I see?

That depends on the supplier who claims your area. Suppliers on HomeTrials sell established Australian-supported products with local warranty and service.

What if I need to cancel?

Use the change-or-cancel link in your confirmation email, or reply to it. With 24 hours' notice there's no charge at all.

Can I book for a parent or relative?

Yes. Enter their address and put your own phone number as the contact so we can reach you.

Does it work with NDIS or aged care funding?

Some products may be eligible depending on your plan. The consultant can explain what applies — we don't give funding advice ourselves.

What do you do with my details?

They go to the one supplier who confirms your visit, and nowhere else. See our privacy policy.

What to expect from an in-home massage chair demo

A woman relaxing in a reclined massage chair in her lounge room

Published Wednesday 2 September

Short answer: A police-checked consultant from an Australian supplier arrives in your chosen window, brings the chair or bed inside, sets it up where you would use it, and shows you the controls. You try it for about an hour. There is no contract on the day, and your $25 hold is released when they arrive.

Before the day

You get a confirmation email straight away, a reminder two days out, and the consultant's name and company the day before. Every email has a one-tap link to reschedule or cancel. With 24 hours' notice there is no charge.

On the day

The consultant arrives inside your morning (9 to 12) or afternoon (1 to 4) window. They bring the equipment in, set it up where you would actually use it, and run through the controls. Then they step back. Most visits run about an hour; you can keep going if you want to.

What they will not do

Suppliers agree in writing to a short list of rules: no pressure, no "today only" pricing, no return visit without your invitation, and your details are used for this visit only. If anyone breaks that, tell us by email and they will not get another booking through HomeTrials.

Afterwards

They pack up and leave. If you want to go ahead you deal directly with the supplier, on their terms and warranty. If not, that is the end of it. We send one email asking how it went.

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Questions people ask

Do I need to prepare anything?

Clear a spot about the size of an armchair near a power point. That is all. Mention stairs or narrow doors in the booking notes.

Can I ask them to leave?

Yes, at any point. Consultants are asked to demonstrate, answer questions and leave. No return visits unless you ask.

Will they try to sell me something?

They will tell you the price if you ask. Pressure selling and today-only offers are banned; three verified complaints closes a supplier's account.

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